If the tour and date you’ve been dreaming about is full, or your preferred room type isn’t available, you may have the option to join the waitlist. This gives you a chance to snag a spot if one opens up by 55 days prior to departure.
What is a waitlist reservation?
When a tour is full or sold out of a specific room type (like private rooms), you can choose to be placed on the waitlist. You’ll be notified at the time of booking if the tour you’re interested in has a waitlist option.
- You’ll pay the tour deposit to hold your place on the waitlist
- If we can’t confirm your spot, your deposit is fully refundable
- If a spot opens up, we’ll reach out to confirm your reservation
Reasons you might be waitlisted
There are two common reasons for being placed on a waitlist:
- The tour is fully booked
- Your preferred room type is unavailable
In either case, we’ll need another traveler to cancel in order to confirm your spot.
If we can confirm your spot
We monitor waitlisted tours closely and will email you if a spot becomes available. You can stay on the waitlist up until 55 days prior to departure. Here’s what happens next:
- You’ll have 72 hours to accept or decline the spot
- After 72 hours, your reservation is locked in and cancellation fees will apply if you choose to cancel
- If the spot opens after the final payment date, you’ll need to pay in full to confirm
Once confirmed:
- Log in to your account (U.S. travelers/Canadian travelers) to accept Terms & Conditions
- Enter any missing traveler details
- Make any payments due
While you're on the waitlist, you won’t see full tour details in your account. Instead, under “My tours,” you’ll see a banner that says:
“You’re on the waitlist! This tour is currently full. If space opens up, our team will reach out.”
If we can’t confirm your spot
The latest you can be waitlisted is 55 days before departure. If no space opens up by then, we’ll contact you to discuss other options:
- Rebook to a different tour or date
- Receive a full refund* of your deposit
*Some restrictions may apply. We will inform you if there are any nonrefundable portions of your payment at time of booking.
Traveling with friends or family? All travelers in your party must be confirmed at the same time. We’re unable to confirm individual travel party members unless they’re comfortable traveling solo.
Note about Automatic Payment Plan and waitlist reservations
If you join a waitlist for a tour and enroll on our Automatic Payment Plan (also known as AutoPay or APP), please note that payments will still automatically process on your chosen biweekly or monthly schedule, even if you are not yet confirmed on tour.
These payments will go towards your tour balance. If we cannot confirm your spot, or if you choose to withdraw from the waitlist, all payments are fully refundable.
Next steps:
- Contact our Tour Consultant team to request to join a waitlist.
- Have your deposit ready - it's refundable if we can't confirm your spot.
- Watch for an email if a spot opens up - if you've changed your mind, be sure to respond within 72 hours of confirmation.