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Tour experience Hotels, meals, activities, group size, tour pace, and health and mobility accommodations
Mobile app and online account Accessing, navigating, and updating the Go Ahead app and online account, and connecting with travelers on your tour
Flights and airport transfers Viewing flights, sharing preferences, schedule changes, seat selection, and group airport transfers
Travel requirements and visas Travel documents, visa information, immunizations, entry requirements, and COVID guidelines
Reservation management Booking a tour, canceling or rescheduling your trip, and making updates to your reservation
Payments and credits Making payments, AutoPay, payment methods, refunds, referral program, and traveler credits and rewards
Practical travel tips Travel coverage, packing, laundry, currency, tipping, and country and tour-specific details
On-tour support Arrival day, flight delays, missing luggage, and getting in touch if you need help on the road
Post-tour support Providing feedback, writing a review, canceled excursions, filing insurance claims, and welcome home benefits