Cancellation policy
During the Fully Refundable Booking Period, you can cancel your reservation and receive a full refund to your original form of payment. Provided it’s before the Tour Finalization Date, free cancellation is available for up to:
- 60 days after booking for travelers who enroll in AutoPay
- 60 days after booking for travelers who pay in full at the time of booking
- 72 hours after for all other travelers
After your Fully Refundable Booking Period ends, several options for changing or canceling your reservation are available. If you purchased AnyReason Protection for your tour, you’ll receive a future travel voucher for the amount of any cancellation fees and will be refunded the remaining balance of what you paid, less the cost of your travel protection package.
What’s a Tour Finalization Date?
That’s when we have everything confirmed on our end—it’s an important deadline to remember as you’re getting ready to go! If you're not enrolled in AutoPay, it's when your final payment is due. The Tour Finalization Date for most tours is 70 days before departure, but it’s 90 days for Special Event Tours, Customized Tours, Land & Cruise Tours, and tours that include rides on the Rocky Mountaineer train.
Cancellation fees
Cancellation fees are calculated using the number of days prior to your tour's departure date. These fees are per person and include the non-refundable reservation fee of either $300 or $450.
European land tours
- 71 days or more: $300
- 70-46 days: $1,000
- 45-8 days: The greater of $1000 or 50%
- 7-0 days: 100%
Non-European land tours and special event tours
- 71 days or more: $450
- 70-46 days: The greater of $1,000 or 30%
- 45-8 days: The greater of $1000 or 50%
- 7-0 days: 100%
Land & cruise tours, customized tours, ancestry tours, and tours including a ride on the Rocky Mountaineer
- 91 days or more: $450
- 90-61 days: The greater of $1,000 or 30%
- 60-46 days: The greater of $1000 or 50%
- 45-14 days: 75%
- 13-0 days: 100%
For full details about our cancellation policy, please review our Terms & Conditions.
How to cancel your tour
Please contact us if you'd like to cancel your tour. We'll answer any questions you have about our cancellation policy and review the best option for you.
For time-sensitive reservation changes, please give our Traveler Support Team a call at 1-800-597-0350. For non-urgent requests, send us a message and we'll be in touch.
Note: If you're a Group Coordinator, please reach out to your Account Manager directly. If you're a Group Member looking to cancel, speak with your Group Coordinator before getting in touch with us.