Your health and wellbeing matter. If you need medical attention while on tour — whether it's a minor illness, an injury, or something more serious — your Tour Director and our On Tour Support team are here to help you find the care you need.
Health services abroad
Health services look different from country to country, but our Tour Directors are excellent at guiding travelers towards local resources like:
- Clinics
- Pharmacies
- Hospitals
Additionally, many hotels around the world have connections to local doctor services that can sometimes make visits on site at the hotel. It's always a good idea to check in with the reception as well to see if there is a convenient resource like this that you may want to set up.
What to expect during a health appointment
If you are receiving a health service, make sure you bring a credit card or some acceptable form of payment. Most health services will charge travelers directly for the service once its completed. Make sure to hold onto any receipts or documents they give you!
If you have purchased Travel Insurance, the On Tour Support team can provide you with guidance on how to submit your paperwork into a travel insurance claim for evaluation of reimbursement by the claim team.
In the case of an emergency
In the event of a serious health emergency, please alert your Tour Director right away so that the Tour Director can help you activate emergency health services.
You can also call the emergency health services in the country you are at by locating their phone number through this state department website.
Tour Interruption
Depending on how you feel, you may want to leave tour early to get back home where you can better recover. This is called Tour Interruption.
If you feel like this would be beneficial for your, please let our On Tour Support team know! If you have purchased flights through EF, we can begin by helping you look into rebooking the flights to come home early and help guide you with any transfer or hotel logistics.
Should you return home early from your tour, EF would not provide a refund on any unused portions of the trip. If you have purchased Travel Insurance, you can submit a claim for reimbursement consideration with the requirement that you see a doctor during your trip before you return home.
Contacting On Tour Support
Our On Tour Support team is a 24/7 specialized customer service team dedicated to travelers on the road. You can call us anytime at +1-617-619-1911 (Go Ahead Tours) or +1-617-619-1411 (EF Ultimate Break) to connect.
Your wellbeing is highly important to us at EF. The better you feel on the road, the more you are able to create positive memories of your travel that you'll remember forever. Please know that asking for help in order to navigate your health is never burdensome - we want to see you thrive in every way you can while you experience the world with us.