We want everyone to get the most out of their experience with us, so our tours offer some solutions for travelers with assisted listening devices.
Most of our itineraries include headsets used during certain sightseeing tours so travelers can hear their guides or Tour Director, even from a slight distance. Typically, travelers will be given a headset receiver and earbud. If you use an assisted listening device, such as a hearing aid or cochlear implant, we may be able to provide alternative solutions to best suit your needs.
Please note that at this time not all our destinations offer headsets due to supplier limitations.
What Go Ahead can accommodate
All Go Ahead headsets are equipped with a headphone jack that can be used in conjunction with an induction loop, over-ear headphones, or your own personal technology. Go Ahead can provide travelers with an induction loop or over-ear headphones if requested in advance. Travelers who choose to bring their own device should also bring an AUX (auxiliary) cord for connection purposes.
If you require ASL interpreting on tour, we ask that you plan to travel with a personal interpreter. We offer flexible discounts for interpreters who need to be booked on tour for this purpose.
Requesting an assistive headset
If you're interested in booking a tour...
Give us a call at 1-800-590-1161 or initiate a chat from our website to speak with a Tour Consultant about any assisted listening devices you use, and they can help you determine what solutions are right for you. They know our tour itineraries inside and out—so you can feel confident booking your dream trip.
If you're already booked on a tour...
To request an assistive headset, please leave a note under the “Health notes” section in your online account. In your note, indicate if you’d prefer an induction loop or over-ear headphones.
Submitting this note and including your assistive headset preference is very important so we can ensure your tour is equipped with the right technology for you. Even if you’re bringing your own device to plug into Go Ahead’s headphone jack, please still leave a note in your account so your Tour Director is aware. We’ve included step-by-step instructions on how to enter this information below.
If you’re booked on a tour that doesn't offer headsets, we’ll follow up to let you know. All assistive headset requests submitted at least 45 days before departure will be accommodated (if your tour offers headsets). Please note that we can’t guarantee requests received past this deadline.
We want you to feel prepared and excited as you set off on your adventure! If you have any questions or concerns related to assisted listening devices, send us a message.
How to update your health notes
- Log in to your online account using a computer, tablet, or smartphone
- Select your upcoming tour
- Select "Traveler details"
- Select "View" under "Travel documents"
- Scroll down the page until you see “Health notes”
- Select “Edit,” then under the “Medical” section leave a note requesting an assisted listening device
- Clearly indicate if you prefer an induction loop or over-ear headphones
- Scroll down the page and select “Submit,” and your request will be sent to us.