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What to expect with refunds

  • Updated

Waiting on a refund from Go Ahead? Whether you paid by credit card, debit card, or direct debit, the refund process depends on how you originally paid. We want to make sure you know what to expect and when.

If you paid with a credit card, debit card, or checking account

Refunds must go back to the original payment methods. For security reasons, we can’t refund to a new account or one that wasn’t used for your booking.

Here’s how it works:

  • Refunds are processed back to the exact account(s) used.
  • If you paid with multiple accounts, your refund may be split across those accounts.
  • If your account is closed, but the account is still active with your bank, the refund should still reach your new card.
  • If the refund can’t be processed (e.g., account closed), we’ll issue a check to the address on file.

Timing: Please allow 2–3 weeks from the refund submission date to see the funds back on your card. ACH refunds sent to your checking account may have additional processing time.

If you paid by check or money order

Refunds will be issued as a check mailed to the address on file. Make sure your mailing address is up to date in your online account (U.S. travelers/Canadian travelers). Checks are mailed from our bank in Massachusetts, USA, and are issued in batches.

Learn how to update your mailing address.

Timing: Please allow 3–5 weeks from the refund submission date to receive your check in the mail.

Need to request a refund?

If our team has already confirmed your refund is being processed, you should receive it within the timeframes above. If it’s been longer, or if you see a negative balance on your invoice that doesn’t look familiar, feel free to reach out - we’re happy to help.

Experienced a cancelled excursion while on tour? Learn more about excursion refunds.

Next steps:

  • Check your payment method to understand how your refund will be processed.
  • Make sure your mailing address is current in your online account (U.S. travelers/Canadian travelers).
  • Reach out to Traveler Support if your refund hasn’t arrived within the expected timeframe.

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