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How to write a review

  • Updated

We love hearing about your travel experiences, from the excitement before departure to the memories made on tour. Reviews help future travelers get a feel for what to expect, and they help us celebrate what’s working and improve where needed. If someone made your trip extra special, feel free to mention them by name!

What to include in your review

  • Your experience before, during, and after the tour
  • Highlights and favorite moments
  • Any areas where we could improve
  • Names of staff or guides who made your trip memorable

How to leave a review

You can write a review in a few different ways:

  • Email link: After your tour, you’ll receive an email with a link to submit your review.
  • Mobile app:
    • Open the app (U.S. travelers/Canadian travelers) and select your past tour (it will appear grayed out)
    • Tap Write your review
    • Add your comments, upload photos, and choose whether to include your name or remain anonymous
    • Tap Submit
  • Online account:

Review guidelines

We welcome honest feedback, positive or constructive. To ensure reviews are appropriate and helpful, we follow a few community guidelines:

Reviews must:

  • Focus on the tour experience
  • Avoid personal info (last names, medical details, hometowns)
  • Use respectful language

Photos must:

  • Be clear and properly oriented (not blurry or upside down)
  • Avoid inappropriate gestures or content
  • Exclude personal info like social media handles

All reviews are read by our team and shared with the appropriate departments. Some may be passed to our Customer Engagement team for follow-up if needed.

Looking for your tour evaluation? Learn how to complete your evaluation.

Next steps:

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