Flight delays and cancellations can be frustrating - but you’re not alone, and we’re here to help you through it. If your flight plans change unexpectedly, here’s what to do to get back on track and stay connected with your tour.
Start with the airline
The best place to begin is at the airline desk. Head to the desk of the airline operating your impacted flight. Speak with a representative in person if you can - they’re the ones who can help rebook your flight and get you to your destination. You can also check your airline’s mobile app, which may let you choose a new itinerary without waiting in line.
When talking to the airline:
- Let them know you’d like to arrive as close to your original arrival time as possible.
- If your flight was canceled and you’ve checked a bag, ask how to retrieve it or have it transferred to your new flight.
- Write down your new flight number and departure/arrival times so you have them handy.
- We recommend writing down, or having the airline email you, your original flight information and a written confirmation of their delay or cancellation. This information is sometimes necessary when filing an insurance claim.
Helpful tips for working with the airline
If your flight is canceled or delayed, airlines are often required to rebook you—this is called “reprotecting” your flight. Try using the phrase “I need to reprotect my flight due to a cancellation or delay” when speaking with the airline. It can make a difference!
Once you check into your flight, the airline takes control of your ticket, and they are fully responsible for getting you to your final destination. You may ask them to exchange your ticket to another airline if they are unable to rebook you to a suitable alternative route.
Let Go Ahead know
Once you’ve sorted things out with the airline, reach out to our On-Tour Support Team at +1-617-619-1911. Share your updated flight details with us, and we’ll make sure your Tour Director is informed. That way, they can help coordinate your arrival and make sure you’re able to connect with your group.
Next steps:
- Speak with the airline to rebook your flight - use the word “reprotect” when asking for help.
- Write down your new flight details.
- Call On-Tour Support to share your updated itinerary.