Have a question? Keep reading for how to get in touch with us, whether you need assistance booking your trip or if you have questions about your upcoming tour.
For help with your existing reservation
If you’re booked on tour and have a question, our Traveler Support Team (Customer Service) is here for you. You can also visit our expansive Help Center, chat in or submit a request.
U.S. travelers:
Customer service: 1-800-597-0350
Weekdays 9am–7:00pm ET
Saturday 9am–5:00pm ET
Sunday: Closed
Canadian travelers:
1-800-754-5066
Monday-Friday 9am–5:30pm ET
Saturday & Sunday Closed
To book a new tour
Our team of expert Tour Consultants will help you find and plan your dream trip.
U.S. travelers:
Talk to a Tour Consultant: 1-800-590-1161
Monday-Thursday 8am - 10pm ET
Friday 8am-7:30pm ET
Saturday 9am–5:30pm ET
Sunday 10am–6pm ET
Canadian travelers:
Talk to a Tour Consultant: 1-800-719-9805
Monday 9am–5:30pm ET
Tuesday 9am–7pm ET
Wednesday 9am–5:30pm ET
Thursday 9am–7pm ET
Friday 9am–5:30pm ET
Saturday 9am–5:30pm ET
Sunday Closed
To organize a group of 6+
Interested in bringing friends and family with you? Get in touch with our Group Travel Team.
U.S. travelers:
Talk to a Tour Consultant: 1-800-438-7672
Weekdays 9am–7:30pm ET
Saturday 9am–5:30pm ET
Sunday Closed
Canadian travelers:
Talk to a Tour Consultant: 1-800-742-1731
Monday-Friday 9am–5:30pm ET
Saturday & Sunday Closed
On-tour support
Available to you 365 days a year 24/7 for support while on tour. You can contact them as early as 48-24 hours before your departure. If you are more than 48 hours away from departure and need assistance, please call Traveler Support at 1-800-597-0350 (U.S.) or 1-800-754-5066 (Canada).
All travelers:
In case of emergency: +1-617-619-1911
If you don't have access to a phone, you can also email On-Tour Support at ontourhelp@goaheadtours.com.
Please note: If you're in a different country and want to place a call to North America from a mobile phone, be sure to start by dialing the + sign, which will automatically be converted to the exit code of the country you are in. Then, dial 1 and the rest of the number.