Submitted a question or request to our Traveler Support Team? You can easily check the status of your request, also known as a “ticket”, within the Help Center right from your online account (U.S. travelers/Canadian travelers).
What each request status means
Here’s how to understand the different statuses you might see:
- Open: Your request has been submitted and our team is actively working on it.
- Awaiting your reply: We’ve responded and are waiting on more information from you to move forward.
- Solved: Your request has been resolved and no further action is needed.
Accidentally marked your request as “Solved”?
Not a problem - if you accidentally mark a request as solved before we’ve responded, you can reopen it and we’ll pick up where we left off.
Already received a response but have a follow-up question? You can reopen a solved request within 5 days of our reply. If it’s been longer or your question is about something new, just submit a new request and we’ll be happy to help.
How to submit a new request
- Click here to submit a request to our Traveler Support Team
- Choose the category that best fits your question
- Fill out the form with as much detail as possible
- Click Submit
How to check the status of your request(s)
- Log in to your online account (U.S. travelers/Canadian travelers)
- Need help? Learn how to log in
- Select your upcoming tour
- Click the "Help center" link under the Support section to be redirected to the Help Center
- Click your name in the top right corner
- Select “Requests” from the dropdown menu
- You’ll see a list of all your submitted requests and their current statuses