When you access your online account for the first time, you can log in to your account using a quick access link. The quick access link allows you to log in to your account without using a password. You can read more about logging in to your online account here.
Once you've successfully logged in using the quick access link, you'll want to create a password for your account so you can easily log in to your account moving forward. The same steps can be followed if you already have a password and want to change your password.
How to set or change a password
- Using a computer or tablet, log in to your online account using the quick access link
- If you're a Canadian traveler, click here to access your account
- Click "My account" located in the top right corner of the screen
- If you're on a device with a smaller screen, you'll first need to click "Menu" located in the top right corner, then select "My account"
- Click "My profile" from the drop-down menu
- Click "Account settings" located to the left of the screen
- If you're on a device with a smaller screen, you should click "More" towards the top of the screen to the right, then click "Account settings"
- Scroll down the page until you see "Account information"
- Click the "Change password" button
- Under "New password," create and enter a password that follows the required characteristics
- Re-enter that password under "Re-enter new password"
- Click the "Save" button
- You'll now be able to use your email and this newly created password to log in to your online account and mobile app moving forward.
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