Due to record-breaking travel volume and airline staffing shortages, the airline industry is experiencing an increase in flight schedule changes. As travelers ourselves, we know how frustrating it can be to have a flight delayed or canceled during your tour experience. Here are tips to help you navigate a flight change.
Remember: If your airline cancels your flight, it is their responsibility to help you rebook and get you to your final destination! Please work directly with your airline to resolve this situation.
If your flight is delayed or canceled, take the following steps in order to meet up with your tour group as soon as possible:
- Take a deep breath, you’ve got this!
- Speak with an agent directly at the airline desk. They’ll be your best resource as your airline is responsible for getting you to your destination. Also, check your airline’s mobile app—many will allow you to choose a new itinerary through their app rather than waiting in line.
- Tell the agent you'd like to get to your destination as close to your original arrival time as possible. Airlines are operating with fewer staff and aircraft, so rebooking options may be limited. Your new itinerary might be different than your original flights and your seating assignments are likely to change. We recommend taking the best option you are offered as soon as possible because these flights can fill up quickly!
- If you’re being rebooked due to a canceled flight and you’ve checked a bag, ask the agent how to collect your bag or have it transferred to your new flight.
- Write down your new flight times and numbers. If you have any other questions for the airline agent, ask them now!
- Call our 24/7 On-Tour Support Team to share your new flight and arrival details so we can update your Tour Director and review the next steps with you.
- Call your Tour Director as soon as you land at your destination to arrange how you'll meet up with your group.
Pack your patience and prepare to be adaptable. You're going to have an incredible tour and we can't wait to see you when you land.