Does your tour begin in London? If so, keep reading!
This article is for travelers with tours beginning in London who will be transferred from the airport to the hotel by Go Ahead. To ensure a smooth arrival experience, below you'll find tips and information about locating your driver at London Heathrow Airport.
Due to airport regulations in London, travelers who have airport transfers arranged through Go Ahead will be brought to their hotel by the private chauffeur company Addison Lee. Your Tour Director will be waiting for you at the hotel.
After landing, proceed through passport control and baggage claim before exiting customs and entering the arrivals hall. Once in the arrivals hall, look for your Addison Lee driver near the barrier. They’ll be holding a sign with your full name on it. The sign may be digital and there may be other names listed if they're picking up other Go Ahead travelers.
Pro Tip: If you have a Go Ahead name tag, wear it to help your driver spot you in the crowd!
If you don’t see your driver near the barrier within 30 minutes of exiting customs, stay where you are and note which terminal you're in. Then, message your Tour Director in the Go Ahead mobile app and they'll help you locate your driver. (If you don't have an international phone plan, you'll need to connect to the airport's Wi-Fi to do this.) If you can’t get in touch with your Tour Director or require further assistance at any point while on the road, we’re here to help! Our On-Tour Support team can be reached at +1-617-619-1911.