This article contains information about insurance claims for both U.S. travelers and Canadian travelers. Please make sure you're referring to the section that corresponds to your traveler market.
U.S. travelers
The following information only applies to U.S. travelers.
Go Ahead's Trip Protection plans include coverage for Tour Cancellation & Interruption, Travel & Baggage Delay, Accident & Sickness, and Baggage & Personal Effects. This article covers where to access policy details and how to file a claim.
Reviewing policy details
For a full and detailed explanation of insurance benefits, provisions, and exclusions from which claims are processed and coverage determinations made, please refer to the official plan document available at https://riskstrategiestravel.com/tour-programs/go-ahead-tours.
You will be asked to select your state and period in which you enrolled in the Trip Protection plan. Not sure when you enrolled? Log in to your online account to view your Trip Protection plan details.
Filing an insurance claim
Claims forms, instructions, and helpful links are available at https://riskstrategiestravel.com/claims.
Canadian travelers
The following information only applies to Canadian travelers.
Policies purchased before September 1, 2023
The Canadian TravelSafe travel coverage is underwritten by Chubb Insurance Company of Canada.
Policies purchased on or after September 1, 2023
The Canadian Travel Protection Plan travel coverage is underwritten by Zurich Insurance Company Ltd (Canadian Branch).
For both insurance providers, you can download a "Certificate of Insurance" from Go Ahead's website, which includes policy information and details on filing a claim. For more information or to request an insurance claim form, please call our Traveler Support team in Canada at 1-800-754-5066.