After booking a tour, it's important to update your online account or mobile app with your passport or government-issued ID details (whichever document you'll be using for your tour). We require this information to book flights and reserve certain aspects of your itinerary.
How to submit passport information in your online account
- Log in to your online account using a computer, tablet, or smartphone
- Select your upcoming tour
- Select "Traveler details"
- Select "Add" (or "View") under "Travel documents" corresponding to the traveler you want to add details for
- First, enter your "Name & birthdate" information, check off the box to verify your details have been entered correctly, then select "Submit"
- Enter your name exactly how it appears on your passport or government-issued ID that you'll be traveling with
- Lastly, add your "Passport" details and select "Submit."
Since you're already on this page, scroll down and complete your "Personal information" if you haven't already. This includes emergency contacts and information related to health and mobility.
How to submit passport information from your mobile app
- Using a smartphone or tablet, access the Go Ahead mobile app
- Log in to your account (unless you're already logged in)
- Look at the bottom of your screen and make sure you're on the "Tours" page
- Select your upcoming tour
- Select "Traveler details" located under "Tour details"
- If there's more than one traveler on your reservation, select the name of the traveler you'd like to add traveler details for
- First, select "Add" next to "Name & birthdate." Enter your information, then check off the box to verify your details have been entered correctly and select "Submit"
- Enter your name exactly how it appears on your passport or government-issued ID that you'll be traveling with
- Lastly, select "Add" next to "Passport information." Enter your passport details and select "Submit."
Since you're already here, consider updating any other missing traveler details from this page!
Please note: Only primary account holders can enter details for other travelers on the same reservation.
Changing your passport information
You can make changes to your passport number, issue date and expiration date in your online account or mobile app up until a month before your tour. If you need to make changes closer to tour, you'll be prompted to give us call. It's never possible to update your name & birthdate from your account once it's been submitted, so if that information needs to be changed please call in.