So, your flight was delayed or cancelled. Take a deep breath; these things can happen! The first step is to speak with an agent directly at the airline desk. They’ll be your best resource since you’re already in transit and they’re responsible for getting you to your final destination. Also, check your airline’s mobile app—many will allow you to choose a new itinerary through their app rather than waiting in line.
While speaking with the airline representative, make sure to tell them that you’d like to get to your destination as close to your original arrival time as possible. If you must be rebooked due to a cancelled flight and you’ve checked a bag, ask the agent how to collect your bag or get it transferred to your new flight. After receiving your new flight information, be sure to write down your new flight times and numbers.
Pro Tip: Did you know that under certain circumstances when a flight is cancelled or delayed, the airline is required to "reprotect" your flights (i.e., rebook you on a new flight)? So, when asking the desk agent, use the phrase "I need to reprotect my flight due to a cancellation or delay." We find that airlines are more helpful when using the word “reprotect” over the word "rebook."
After speaking with the airline, the next best thing to do is reach out to Go Ahead. Our 24/7 On-Tour Support Team can be reached at +1-617-619-1911. Let us know any updated flight information, such as your new flight times and flight number. We'll then work to communicate your new information to your Tour Director so they can rearrange the best way to help you connect with the rest of your tour group.
For more tips to help you prepare for you tour, visit the "Getting ready" section of your online account or mobile app.